Frequently Asked Questions - All FAQs

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Once you download the app and sign up, you can top up your account and call any number either through the app or through the Avokall user portal.

Yes. You can download our apps from App Store or Google Play and use them to make calls and send SMSs.

To place an international call you will have to dial the international country code, followed by the city code, and the destination number. You can do all this simply on the dial pad of the app or the Avokall user portal.

Yes, you can simply use the app, as long as you have access to the internet.

Yes, you can use the service to make conference calls.

You don't need any special equipment. You can call directly from your mobile, using our apps or over the Avokall user portal.

You can send SMSs from your computer through your account on the Avokall user portal or using Avokall apps.

You start being charged the moment your call is answered. The call duration you are charged for is displayed in your account.

You can check your balance on the app, by going to the Account tab or even on the dial pad page, at the left bottom corner.

Yes, you can make calls to any destination in the world with Avokall. Please check our rates page for more details.

Use Avokall Local Number to become international
Call internationally with Avokall, on any phone or mobile
Use Avokall web and desktop call
Use Avokall on 3G, 4G, Wi-Fi, etc.

After downloading the app and signing up, you can top up your account and call any number or any of the contacts that you have saved on your smartphone.

The rate is the same as for a call from the Avokall user portal. For more information, please check our rates page.

No access number required. 
No PIN number required. 
Multiple Internet connection: WiFi, 3G, or 4G. 
Phone contacts can be used instead of dialing the destination number. 

You can use our app from an iPhone, iPad or iPod Touch, or from any Android device. Internet connection to a WiFi, 3G or 4G network is required. The quality of your calls will depend on the quality of your Internet connection.

You can deactivate the app by deleting it from your iOS or Android device. On windows you can easily uninstall it from Control Panel.

You can deactivate the app by going to the Settings tab of the app, where you have the option to deactivate your account or logout of it.
• Please note all your details, call logs, and SMSs will be deleted.

No. You can use your phone contacts or the Speed Dial feature. Please make sure the phone number is saved in the international dialing format, in your mobile phonebook.

Yes. It supports international calls over both 3G/4G and WiFi. When enabling the app for 3G/4G, please make sure you check existing costs with your local provider in order to prevent unexpected charges.

No, there are no hidden fees or other costs.

No matter where you call from, our rates stay the same.

No, there are no hidden fees or other costs.

No matter where you call from, our rates stay the same.

Usually, the rates are different for calling cell phones and landlines. Please check our rates page.

Our rates remain the same throughout day and night.

You can check your balance on the app, by going to the Account tab or even on the dial pad page, at the left bottom corner.

Your account and credit will never expire.

You can buy credit by logging into your account on the Avokall user portal and also through the app.
On the app, go to the Account tab and there you can see the option to recharge your account, or to subscribe to a plan.
On the Avokall user portal, once you login to your account, you can see on the top right hand side the “Top Up” option which allows you to either recharge your account, or to subscribe to a plan.

To change your personal information, on the app, go to the My Account tab and choose Profile Details option. There you can simply change the information.
To change your personal information, on the Avokall user portal, on the top right hand side, go to My Profile. Then choose Personal Data tab and using the edit button, edit the information.

Upon logging in to the Avokall user portal you can choose the “reset password” option and you will be directed to a page where you can reset you password to a new one.

To change your password, on the app, go to the My Profile tab. You can see the change password option, click on it and enter a new password.
To change your password, on the Avokall user portal, on the top right hand side, go to My Profile. Then choose Settings tab and using the edit button, change your password.

In order to check the history of your calls, on the app, click on the “call log” button, and you can see your calls from the past 6 months.
In order to check the history of your calls, on the Avokall user portal, click on history tab above the page, and you can see your calls from the past 6 months.

Declines can happen for a variety of reasons, such as insufficient funds, incorrect card information, expired or canceled card, and the impossibility of making online payments with that specific card. In some rare cases there may be a communication error or a technical problem, so we recommend that you try again later. If your payment still does not gone through, please contact your bank for more information.

The service is prepaid, so you will charge your account with a specific amount and for each destination that you call you will be charged based on the relevant rate on that date.

Yes, every person who wants to use our services has to open an account.

You can check your payments over the Avokall user portal. All you need to do is to go to your “my profile” and click on the payments button.

No, but we accept all major cards and PayPal. Please check our payment options at the bottom of the page.

You can change your billing address on the Avokall user portal. Once you have logged in to your account, go to My Profile page, on the top right hand side click on “invoice data” button. A small window pops up and you can enter the new address and save it.

To buy the service, you must agree to our Terms and Conditions. This will be considered your consent for buying the products.

3-D Secure is a global e-commerce solution that enables cardholders to authenticate themselves to their card issuer through the use of a unique personal code/password. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, and then you are redirected back to our website to complete the purchase. This solution addresses current consumer concerns about the security of online shopping and the high rate of e-commerce fraud and it is designed to take online shopping security and consumer confidence to a new level.

This is a 3D-Secure security check directly from your bank/card issuer. When you make a purchase, you may be redirected briefly to your bank/issuer website to enter your 3D-Secure password and when your bank/issuer accepts this, and then you are redirected back to our website to complete the purchase. If the bank/issuer is asking you to enroll for 3D secure or enter a password for 3D-Secure and you want to skip this, then you must get in touch with the bank directly.

A “Pending” transaction is any transaction waiting to be processed. On your credit card statement it may appear as a pending debit and this will turn to a full debit as soon as your order changes from “Pending” to “Successful”. If your order does not change to “Successful”, then the pending debit will automatically disappear from your credit card statement. You are only charged for “Successful” orders.

We accept Visa, Master Card, Maestro Card and PayPal orders on the website.

Yes, our website is secure for online transactions.

Once you have logged in to your account, go to My Profile page, on the top right hand side click on “invoice data” button. There you can see your billing address.